Customer Support
Exceptional Support, Every Step of the Way: Your Satisfaction is Our Priority
Common purchase queries answered
Orders and Payments
Directly after purchase you will be able to instantly download your products. A download link will also be sent to the email address provided during checkout.
It’s a One time purchase and you will receive all future updates for FREE via email.
No, not at all! Canva is really easy to use, with its drag & drop interface. However, we have included in-depth instructions to show you exactly how to edit your templates and our customer service will always reply in less than 24 hours for any questions!
Our products are designed to let you save time. You can share the templates as they are or customize them in just a few clicks. All your posts will be done in a blink of an eye!
Yes, you can. All our templates are fully editable and customisable. You can change images, fonts, colours, backgrounds, shapes and any other elements. The templates can be edited as many times as you wish. Please note that you can still access the original file at any time.
You will always be able to access your products:
From your free Canva account
From the link we sent you by email
Offline from the folders on your computer
But if you need another download link, just send us an email at info@mysocialflow.com with your order details and we will send you a new one.
Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Discover. If you’re having trouble checking out, please email us at info@mysocialflow.com so we can help
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
If you need to swap an item
Returns and Exchanges
Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order), and will grant refunds at our reasonable discretion.
Nothing herein grants an obligation by MySocialFlow to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase!
Please know that your satisfaction is our goal. These Products are our humble works of art. We stand behind our products and with our customers! We want you to be satisfied with the outcome so we will make reasonable effort to ensure that you are happy with your purchase! If for any reason the outcome is not what you expected, please reach out so we can help resolve the issue.
We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at info@mysocialflow.com with any questions or concerns and we’ll be happy to help! 🙂
If you can’t find the answer you’re looking for, don’t hesitate to reach out to us for further assistance. Simply send us an email at info@mysocialflow.com, and our dedicated support team will be more than happy to help you. Your satisfaction is our top priority!