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Refunds Policy

Effective Date: 19 August 2021

Thank you for shopping at My Social Flow. We want to ensure your complete satisfaction with our Canva Template shop. Please read our Refunds Policy carefully to understand your rights and obligations regarding refunds.

Digital Product Nature

Our Canva templates are digital products delivered to you instantly upon purchase. Due to the nature of digital goods, we do not offer refunds or returns for our templates. We encourage you to review the product descriptions, previews, and specifications provided on our website before making a purchase.

Accurate Product Descriptions

We strive to provide accurate and detailed product descriptions to help you make informed purchase decisions. However, if you have any questions or need further clarification about a specific template, please contact us at before completing your purchase.

Technical Support

We are committed to providing excellent customer support to ensure a smooth experience with our templates. If you encounter any technical issues or need assistance with using our templates, please reach out to us at, and our support team will be happy to help you.

Unforeseen Circumstances

In rare cases where we are unable to deliver the purchased templates due to unforeseen circumstances or technical issues on our end, we will gladly offer a refund. We will work with you to find a suitable resolution, which may include providing alternative templates or processing a refund to your original payment method.

Non-refundable Circumstances

Refunds will not be granted in the following circumstances:

  • Change of mind or if you no longer require the purchased templates.
  • Incompatibility of our templates with your specific software or system requirements (e.g., Canva version compatibility).
  • Failure to read and understand the product specifications and descriptions provided on our website.

Contact Us

If you have any questions or concerns regarding our Refunds Policy, please contact us at We are here to assist you and address any issues you may encounter.
Please note that by making a purchase from My Social Flow, you acknowledge and agree to abide by our Refunds Policy.

We reserve the right to modify or update this Refunds Policy at any time. Any changes will be posted on our website, and the revised policy will indicate the date of its last update.

Last updated: 23 May 2023

If you have any questions or need further assistance, please don’t hesitate to reach out to us.

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